TalkMerlin

Answer every visitor while they are still on your site.

TalkMerlin puts a light live chat on your website. Reply from one inbox, or straight from your email when you are away from the desk.

Start free See pricing

Works on

  • WordPress
  • WooCommerce
  • Elementor
  • Shopify
  • Webflow
  • Wix
  • Squarespace
  • Framer
  • Ghost
  • Joomla
  • Drupal
  • PrestaShop
  • Cloudflare Pages
  • Orbit

If your site accepts a script tag, TalkMerlin runs on it.

Why TalkMerlin

Light enough to forget it is there. Quick enough that nobody waits.

index.html

<script async
src="https://app.talkmerlin.com/w.js"
data-key="lo_8f2c"></script>
1.5 KB gzipped

01

One line to install.

Paste one script tag into your site. The loader weighs 1.5 KB, and the chat window only downloads when a visitor opens it.

New chat on Linen & OakReply to this email to answer in the chat.

Will the apron ship before Friday?

Yes, it leaves tonight.

02

Reply from the inbox or from your email.

Chats from all your sites land in one inbox. Away from the desk? New messages also arrive by email, and your email reply goes straight back into the chat.

Browser storage · Linen & Oak

Cookies
none
Local storage
empty
Chat window
not loaded
Until they chat

03

Nothing on their device until they chat.

Before a chat starts, TalkMerlin stores nothing in the visitor's browser. Returning visits are recognised for one day through a hash that rotates daily, the method privacy-first analytics use.

The inbox

One inbox for every site you run.

Open, missed and closed chats from all your sites in one list, filtered by site. See who is browsing right now and which page they are on, and step in when it helps.

Inbox

Online
All sitesLinen & OakStudio Nord
Open4Missed1Closed
Visitor from PolandLinen & Oak · on /products/linen-shirt
Hand overClose
Today

Hi, does the linen shirt run small?

It runs true to size. If you are between two sizes, take the larger one.

Sent from your email · 10:32

I'm usually an M. Is the M in stock?

/shipping/returns/sizes
Reply, or type / for a canned answerEnter
Poland2nd visit today

Pages viewed · 3

  1. /
  2. /collections/shirts
  3. /products/linen-shirt
Export this visitor's dataDelete visitor data

A working demo with sample data. Open a chat, or switch to live visitors.

How it compares

What you get, in plain terms.

TopicTalkMerlinTypical chat tools
Where your chats are storedIn the EU, on Hetzner serversVaries, and some send data to the US
Before a visitor chatsNothing stored on their deviceOften a visitor ID stored in their browser
How the price growsPer site, 5 agents included in ProOften with more agents or more conversations
Replying away from the deskReply from your email, no app neededUsually in their own app or dashboard

Typical chat tools: checked against the public pricing pages and documentation of four popular live chat tools, November 2026.

Your visitors already have questions. TalkMerlin makes sure somebody answers them.

Privacy

Built in the EU. Private by default.

TalkMerlin runs on Hetzner servers in the EU. Visitors are counted with a hash that changes every day, and nothing is stored on their device before they chat. Every sub-processor is listed, and a data processing agreement comes with every account.

Sub-processors Data processing agreement

Start with the free plan.

One site, one agent, 50 conversations a month, no card needed. Try Pro free for 14 days, and upgrade when you need more.

Start free See pricing
1.5 KB
loader, before the chat opens
50
free conversations every month
€19
per site per month on Pro