Blog
Notes on live chat for small websites.
Short, practical posts about answering visitors, privacy, and replying from your email.
Performance ·
How much does a chat widget slow down your website?
What a chat widget loads, how to measure its cost with Lighthouse and the network panel, and what to look for. Read the post
Comparisons ·
Offline form vs contact form: what is the difference?
A contact form starts an email. A chat's offline form starts a conversation. When each one fits, and why you may want both. Read the post
Guides ·
Where does live chat help an online shop?
Sizing, delivery and returns: where a chat earns its place on a shop, and what to watch out for. Read the post
Guides ·
What happens to website chats when nobody is online?
Opening hours, the offline form, missed chats and email alerts: how a chat keeps working while you are away. Read the post
Guides ·
Can you reply to website chats from your email?
How reply by email works in TalkMerlin, when it beats an app, and the limits to know about. Read the post
Comparisons ·
Smartsupp alternatives: how do tawk.to, Tidio, LiveChat and TalkMerlin compare?
Smartsupp, tawk.to, Tidio, LiveChat and TalkMerlin side by side: pricing model, free plan, data location and what the widget stores. Read the post
Privacy ·
Can live chat be GDPR-friendly without cookies?
The consent rule covers any storage on the visitor's device. Here is how a chat can store nothing until it is used. Read the post
Guides ·
Is live chat worth it on a small website?
When a chat pays off on a small site, when it does not, and six things to check before you add one. Read the postFirst posts are on the way.
Try it on your own site.
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